We're here to help
Open DPI and go to Help → About. Your license number is displayed there.
Email us at support@deep-pattern-investigation.com with your PayPal order ID. We'll resend your license within 24 hours.
Yes! Each license can be used on up to 3 computers. If you need more, contact us.
Credits are tied to your license, not your installation. Make sure you're using the same license file. Contact support if you need assistance.
Yes. Your medical records are processed and anonymized on your computer before any AI analysis. Only anonymized data is sent for analysis. Your original records stay on your machine. See our privacy policy.
No. DPI is not a medical device. It's a research tool that helps you organize and understand medical information. Always consult qualified healthcare providers for medical advice.
Currently, we offer email support only. This allows us to provide thoughtful, detailed responses and keep costs low for users.
We provide technical support for the DPI application. We cannot provide medical advice or interpretation. DPI's AI analysis feature can help identify patterns, but always consult your healthcare provider.
Yes! Email us with your operating system, error messages, and what step you're stuck on. We'll walk you through it.
Don't hesitate to reach out. We're here to help.
support@deep-pattern-investigation.com